Jobs @ asenne
Who We are
Asenne is a growing E-commerce firm having based in Mumbai, Working for as D to C Brand.
We Manufacture Bags & Clothing’s and sell them directly to Consumer across INDIA.
We have Multiple channels from where orders are received, They are Instagram, Whatsapp, Facebook & Website.
Editing Address on Shiprocket Panel
Shiprocket is a web based shipping and courier panel from where we ship our 90 percent of shipments. You will be required to input customers address from the source as given by us and create order.
Calling NRC Customers and Update on Panels
When any customer place a order through Cash On Delivery payment mode on our website, a automatic call is placed to their number to verify their number. Customer is given option to Press 1 ( to confirm order) and Press 2 to ( Cancel the order ).
An appropriate Tag is placed by software on website to our customer order depending on their choice. But when customer is “Not receiving call, disconnect the call, received the call but did not press any choice” we give them NRC Tag (NRC = Not Receiving call ), So you are supposed to call those customers and reconfirm them about order.
Generating Address from whatsapp
We are give you address and order details on whatsapp and you are supposed to create order on shiprocket panel.
Solving Query of Customers on whatsapp
Some customers might approach on our unifed whatsapp with their queries, you are supposed to reply them and try to solve their query as per our protocols
Non Delivery Report related queries
Directing complaints on shiprocket panels, follow up and solving them.
Weekly Accounting Entires on Excel sheet.
You will be given Bank statement by us on weekly basis and you will be making simple adjustment and entries as per our instructions.
Social Media Updates
You will be posting content given by us on different social media sites and managing customers query received on those platforms.
If above job excites you please apply by clicking on below link by giving proper responses