Privacy Policy for Asenne

Last Updated: 06-01-2025

Asenne ("we," "our," or "us") operates the website www.asenne.in. We are committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you visit our website or purchase our products.

By accessing or using our website, you agree to the terms of this Privacy Policy.

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1. Information We Collect

We collect information to provide better services and fulfill your orders. The types of information we collect include:

• Personal Information: When you make a purchase, sign up for an account, or contact us, we may collect personally identifiable information such as:

  • Name

  • Billing and Shipping Address

  • Phone Number (specifically used for order updates via WhatsApp/SMS)

  • Email Address

• Payment Information: We do not store your credit/debit card information on our servers. All online payments are processed through secure, RBI-compliant third-party payment gateways. We currently use Razorpay, Cashfree, and PayU to process payments.

• Technical Data: We automatically collect certain information when you visit our site, such as your IP address, browser type, operating system, and browsing behavior.

2. How We Use Your Information

We use the collected data for the following purposes:

• Order Fulfillment: To process and deliver your orders, including sharing your shipping details with our logistics partners.

• Communication: To send you order confirmations, shipping updates, and invoices via Email or WhatsApp.

• Customer Support: To assist you with returns, exchanges, or product inquiries.

• Marketing & Promotions: As you have opted in by using our services, we may send you emails, WhatsApp messages, or SMS about new collections, exclusive offers, or abandoned cart reminders. You can opt out of these communications at any time by clicking the "unsubscribe" link or replying "STOP."

• Refunds: To process refunds to your original payment method or bank account in case of returns.

3. Sharing of Information

We do not sell or trade your personal information to third parties. We only share your data with trusted third parties necessary to operate our business:

• Logistics Partners: Courier companies (e.g., Delhivery, BlueDart, XpressBees) to deliver your products.

• Payment Processors: Razorpay, Cashfree, and PayU to securely process your transactions.

• Legal Compliance: If required by law, we may disclose information to government authorities to comply with legal obligations or protect against fraud.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track the activity on our service and hold certain information.

• Cookies: These are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies, but some portions of our Service (like the Shopping Cart) may not function properly without them.

• Facebook Pixel & Analytics: We use third-party tracking tools, specifically the Facebook Pixel and Google Analytics, to measure the effectiveness of our advertising and understand how visitors use our site. This allows us to serve you relevant ads on platforms like Facebook and Instagram based on your browsing behavior on Asenne.in.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal data from unauthorized access, loss, or misuse. Our website uses SSL encryption to ensure secure data transmission.

6. Your Rights

Under Indian laws, you have the following rights regarding your personal data:

• Right to Access: You can request a copy of the personal data we hold about you.

• Right to Correction: You can ask us to correct or update inaccurate or incomplete information.

• Right to Withdraw Consent: You may withdraw your consent for marketing communications at any time.

7. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this page periodically.

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8. Contact Us

If you have any questions, concerns, or grievances regarding this Privacy Policy or the processing of your information, please contact us:

Business Name: Asenne
Address: 108, Ground Floor, Suleman Building, behind Cafe Paradise, 2 Tank Road, Mumbai 400007, Maharashtra, India.
Email: asenneofficial@gmail.com
Phone: +91 83690 64486