Return / Refund / Exchange policy

Defective / Refund / Return / Exchange Policy.

Be Assured, we have got you covered. Almost all Products on our website are eligible for Return / Refund & Exchange, except where specially mentioned that returns are not avl Mainly in Backpacks & Totes bags.

If your order is placed through

• Cash on Delivery mode then there will be nominal deduction of Rs 39 of COD charges which we have paid to courier companies.

• Refunds are avl through Gpay, Phone Pe or Bank Transfer as per customer request.
• Exchange will happen only once. you cant exchange same order again and again.

Shipping

You can direclty ship product back to us on below addres
To - Anish Madhavi - 8369064486
15 / C / first floor, Pannalal terrace , DR DB marg, Grant Road East, Mumbai 400007

Or we can arrange Pick up 
Below are our Pick up charges which we have to pay to courier companies

For Exchange

Clothings & Sling bags  - Free ( We bear all charges )

Backpacks & Tote Bags - Refunds & Exchange not avl

For Return & refunds

Clothings & Sling bags  - Rs 130 upto 2 units, any extra units RS 70 extra

Backpacks & Tote Bags - Refunds & Exchange not avl

We dont charge pick up Service for exchange.

Please Click below link to raise complaint or Exchange or Return request
https://asenne.in/pages/customer-service
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Defective / Exchanged items:
All manufacturing defective items will be exchange with same product or with other product of same price as per customers wish.

For Return / Refund
Customer has to inform us within 2 days of parcel received.

For Exchange
Customer has to inform us within 7 days of parcel received.


Customer may also exchange with item of higher value on extra payment.


Our policy lasts 7 days. If  7 days have gone by since your delivery date mentioned or stamped through courier service, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging, Should be unused, without any fragrance.

Any item not in its original condition, is damaged or missing parts for reasons not due to our error will not be replaced or exchange.

Refunds 
Once your return is received and inspected, we will notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, Refund are inform of Store Coupons, which you can redeems any other time for your next order Or if you want we can refund in your Bank Directly.


Exchange can only be done once.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.



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