Baby Frock - Raani Katha

We Know you are worried !!
Your question is 100% valid, Instagram has many Fake sites.

So are we for Real / Genuine ??

We are a Registered Brand.
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More then 50,000 Genuine Followers.
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More Then 10000 plus happy customer.
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More then 1500+ Reviews on our Instagram, Page & Website.
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Apart from this, all products pics are Real pics that we clicked from phone which are without any editing or photoshop.
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We offer COD facility on all products, A fake dealer would never offer COD in first Place.
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We can also send you our stock and packing images and video on demand on whatsapp 8369064486.

Below is a sample video from Our Warehouse, SO be assured we are REAL, GENUINE, HONEST & TRUSTED since last 7 yrs

Shipping is free across all products

Cash on Delivery also avl on all products except Backpacks

Products are usually delivered within 6/7 days. But orders placed on COD mode get delayed.

Thus if you have urgent need plz place order on online payment mode. Not only you get product faster but also a free Mobile pouch with every order.

We are a Registered Brand with 46,000 instagram followers and have own Manufacturing house.

Defective / Refund / Return / Exchange Policy.

Be Assured, we have got you covered. Almost all Products on our website are eligible for Return / Refund & Exchange, except where specially mentioned that returns are not avl Mainly in Backpacks & Totes bags.

If your order is placed through

• Cash on Delivery mode then there will be nominal deduction of Rs 39 of COD charges which we have paid to courier companies.

• Refunds are avl through Gpay, Phone Pe or Bank Transfer as per customer request.
• Exchange will happen only once. you cant exchange same order again and again.

Shipping

You can direclty ship product back to us on below addres
To - Anish Madhavi - 8369064486
15 / C / first floor, Pannalal terrace , DR DB marg, Grant Road East, Mumbai 400007

Or we can arrange Pick up 
Below are our Pick up charges which we have to pay to courier companies

For Exchange

Clothings & Sling bags  - Free ( We bear all charges )

Backpacks & Tote Bags - Refunds & Exchange not avl

For Return & refunds

Clothings & Sling bags  - Rs 130 upto 2 units, any extra units RS 70 extra

Backpacks & Tote Bags - Refunds & Exchange not avl

We dont charge pick up Service for exchange.

Please Click below link to raise complaint or Exchange or Return request
https://asenne.in/pages/customer-service
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Defective / Exchanged items:
All manufacturing defective items will be exchange with same product or with other product of same price as per customers wish.

For Return / Refund
Customer has to inform us within 2 days of parcel received.

For Exchange
Customer has to inform us within 7 days of parcel received.


Customer may also exchange with item of higher value on extra payment.


Our policy lasts 7 days. If  7 days have gone by since your delivery date mentioned or stamped through courier service, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging, Should be unused, without any fragrance.

Any item not in its original condition, is damaged or missing parts for reasons not due to our error will not be replaced or exchange.

Refunds 
Once your return is received and inspected, we will notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, Refund are inform of Store Coupons, which you can redeems any other time for your next order Or if you want we can refund in your Bank Directly.


Exchange can only be done once.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.



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Please msg us on whatsapp on 8369064486 to put any request for exchange or refunds.

or click on below link to open our whatsapp chat window.

Whatsapp