New York Satchel

Shipping is free across all products

Cash on Delivery also avl on all products except Backpacks

Products are usually delivered within 6/7 days. But orders placed on COD mode get delayed.

Thus if you have urgent need plz place order on online payment mode. Not only you get product faster but also a free Mobile pouch with every order.

We are a Registered Brand with 46,000 instagram followers and have own Manufacturing house.

Defective / Refund / Return / Exchange Policy.

Be Assured, we have got you covered. All Products on our website are eligible for Return / Refund & Exchange. no question asked !!

If your order is placed through

• Online payment mode, then you get full refund of your product value that you have paid.
  
  
• Cash on Delivery mode then there will be nominal deduction of Rs 31 only of COD charges which we have paid to courier companies and refund you rest amount.

• Refunds are avl through Gpay, Phone Pe or Bank Transfer as per customer request.

We recomment to place your order through online payment mode to get faster delivery & full refund in case of any issue with product after delivery.

Please Click below link to raise complaint or Exchange or Return request
https://asenne.in/pages/customer-service
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Defective / Exchanged items:
All manufacturing defective items will be exchange with same product or with other product of same price as per customers wish.

For Return / Refund
Customer has to inform us within 2 days of parcel received.

For Exchange
Customer has to inform us within 7 days of parcel received.


Customer may also exchange with item of higher value on extra payment.


Our policy lasts 7 days. If  7 days have gone by since your delivery date mentioned or stamped through courier service, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging, Should be unused, without any fragrance.

Any item not in its original condition, is damaged or missing parts for reasons not due to our error will not be replaced or exchange.

Refunds 
Once your return is received and inspected, we will notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, Refund are inform of Store Coupons, which you can redeems any other time for your next order Or if you want we can refund in your Bank Directly.

Shipping

You can direclty ship product back to us on below addres
To - Anish Madhavi - 8369064486
15 / C / first floor, Pannalal terrace , DR DB marg, Grant Road East, Mumbai 400007

Below are our Pick up charges which we have to pay to courier companies

For Exchange

Clothings & Sling bags  - Free

Backpacks & Tote Bags Rs 120 per unit

For Return & refunds

Clothings & Sling bags  - Rs 99 upto 2 units, any extra units RS 30 extra

Backpacks & Tote Bags Rs 120 per unit

Except for Backpacks & Tote Bags , We dont charge pick up Service for exchange.

Exchange can only be done once.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.



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Please msg us on whatsapp on 8369064486 to put any request for exchange or refunds.

or click on below link to open our whatsapp chat window.

Whatsapp